Q. How long does it take for me to receive my order after it is placed?
please allow us 1-5 business (max) days to receive an order, but it can arrive as soon as 2 days depending on the state it is being delivered.
Q. How long after I purchase, will I receive a tracking number?
You will normally receive a tracking number 2-3 business days (excluding weekends) after your purchase, or 4-5 day if you preorder, unless you choose expedited shipping. When your label is printed; tracking is automatically sent to your email , then you will be sent the same tracking number via Big Cartel when the package has been taken to the post office. All Packages are shipped through usps. If your tracking number does not show any tracking updates within 72 hours after you've been sent tracking. Please contact us through text at 601-597-5683. please include your name and order number.
Q. Do I have the option to "Pick up" my order in person if I order online?
No, All orders has to be shipped so that I can provide tracking numbers to keep inventory updated . I need proof of delivery for every transaction.
Q. Is there a location where I can purchase/pickup?
Unfortunately, There is no longer a pick up location for THE KONFIDENCE KOLLECTION . It is sold Strictly ONLINE .