The Konfidence Kollection LLC – Refund Policy
At The Konfidence Kollection LLC, we are committed to providing our customers with top-quality hair extensions and wigs that exude beauty, luxury, and confidence. Because of the nature of our products and hygiene standards, we have a strict refund policy in place to ensure the safety and satisfaction of all our clients.
All Sales Are Final
Due to the high demand and hygienic nature of our hair products, all sales are final. We do not offer refunds or exchanges on any hair extensions, wigs, or custom units once payment has been processed.
Order Accuracy
Please double-check your order before submitting. Ensure that lengths, textures, and product types are selected correctly. If you need assistance, our team is here to help before your order is placed.
Damaged or Incorrect Items
If you receive the wrong item or a product that is damaged upon delivery, please contact us within 48 hours of receiving your order. Email us at [[email protected]] with your order number, photos of the product, and a detailed description. We will review and resolve the matter promptly.
Return Exceptions
To be eligible for a return due to an error on our part (such as wrong item shipped), the hair must:
• Be in its original packaging
• Remain unused, unaltered, and unwashed
• Have all tags and security seals intact
Items that do not meet these conditions will not be accepted.
Cancellations
Orders may only be canceled within 10 minutes of purchase. After that, all orders are considered final and will be processed for shipping.
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Thank You for Shopping With Konfidence.
By purchasing from The Konfidence Kollection LLC, you agree to this policy. We appreciate your business and look forward to helping you feel and look your absolute best.
For questions or concerns, please use the contact page or reach out via DM @thekonfidentkollection on Instagram or Facebook.